The PIH Health Good Samaritian Hospital (PHGSH) Chief Operating Officer (COO) will have operational oversight is directly responsible for strategic management of PHGSH  operations, including nursing and ancillary services, including laboratory, radiology, respiratory, and cardiology.This individual ensures coordination between the hospital and the integrated delivery system (IDS)to promote the delivery of safe patient care, and ensures the communities PIH Health serves have access to high-quality care, in keeping with the organization’s charitable mission. 

As an ambassador of PIH Health, the COO is active in city events, chambers, organizations, and committees for the purpose of furthering our organizational presence and enhancing community relationships. They serve as a link between PIH Heath and the people it serves, soliciting feedback from external stakeholders for the purpose of improving services and programs. 

The PHGSH COO works directly with the Chief Executive Officer (CEO) in leading necessary change to achieve goals in the areas of growth, quality, finance, and brand preservation. They develop business plans outlining the future direction of the hospital consistent with the enterprise’s strategic plan. This individual provides leadership of hospital operations and ensures that PHGSH facilities meet all regulatory and compliance requirements. They maintain strong physician relationships and ensures that the Medical Staff functions as a partner in achieving patient care and financial goals.  Develops a multi-disciplinary team approach to provide service and medical care. Establishes effective operations. Conserves physical and financial assets. This position reports directly to the CEO.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Must have comprehensive knowledge of hospital operations, corporate organization and policies, governmental relationships to hospital operations, functions of the medical profession and organization, and human resources principles. 
• Accuracy, planning, and judgment are required at a high level due to the frequent occurrence of unpredictable, unprecedented situations.
• Ability to act independently, Self-motivated to meet the needs of our patients and employees. Creative and innovatinve.
• Ability to frequently interact diplomatically with both internal and external groups. 
• Ability to contribute and attend various community organizations, committees and boards, and hospital associations. Demonstrated involvement in civic involvement.
• Maintain confidential information.
• Fluent in financial principles. Represents the organization’s financial statistical analysis to the Board of Directors, and has indirect responsibility for large high-value hospital assets. 
• Supervises all level of staff and requires minimal direction with the ability to inspire and lead others toward organizational excellence.
• Strong, innovative management skills to identify opportunities to improve operating efficiency, growth, profitability, and compliance.
• Excellent presentation, communication, and organization skills. Respect for and understanding of mission-driven institutions.
• A high sense of urgency and experience operating effectively in a fast-paced environment requiring the skill to handle multiple priorities simultaneously.

Required:

• Seven (7) years of accomplished healthcare leadership in a large, complex, and integrated healthcare setting.

• Graduate degree in Business, Healthcare Administration is preferred, or a comparable combination of education and experience.

• A visionary, proactive leader with the ability to command respect and obtain support to accomplish the vision.

• Demonstrated, strong operation focus, with high attention to macro and micro levels.

• The ability to effectively analyze complex issues/problems and lead/influence individuals and groups in developing and implementing successful resolution tactics.

• The ability to set and maintain high standards of performance in a collegial environment, holding people accountable for achieving deliverables. An outcome driven leader.

• Results-oriented individual with a reputation of doing what it takes to get the job done.

•  Develop and foster strong, collaborative relationships, including with the community, medical staff, and corporate leadersrhip to drive success at PHGSH.

• Collaboration, integration, and/or mergers and alliances of other regional health care entities to improve the overall health of the community.  Exceptional negotiation skills and an ability to “close the deal” on acquisitions, mergers, joint ventures, and partnerships. 

Preferred:

• Bilingual, preferred.

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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