Pay range: $22.91 - $32.07 hourly, varies on experience.
Family Care Clinic - Redmond, Oregon

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Coordinator of Clinic Operations

REPORTS TO POSITION:Business Operations Supervisor

DEPARTMENT: Whole Person Care

DATE LAST REVIEWED: January 2025

OUR VISION: Creating Americas healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: Whole Person Care encompasses practices in three Central Oregon counties and numerous specialties including family care, internal medicine, home health and hospice, post-acute care, and behavioral health. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Coordinator of Clinic Operations, under the guidance of the Business Operations Supervisor, is responsible for supporting the day-to-day business operations of a multi-provider clinic. The primary functions of this position will focus on assisting clinic leadership with daily operations including front office business operations, communication and support, quality improvement and appointment scheduling.

ESSENTIAL FUNCTIONS AND DUTIES:

Assists clinic leadership with daily operations of the clinic. In addition, when needed, this position must be flexible to fill in at the front desk performing patient service representative (PSR) duties.

Functions as a PSR during registration process, greets and assists patients and demonstrates good customer service skills.

Facilitates the scheduling of patients with internal and external departments in clinics and hospitals, including scheduling of specialty procedures by phone or in person.

Supports front office business operations and work queues as needed which can include waitlist work queues and other follow up work queues, scrubbing schedules, appointment confirmations, etc.

Effectively communicates with provider, care team members, and patients regarding scheduling needs, insurance benefits, etc.

May serve as an assigned delegate to represent the clinic on the daily Tier 1 and Tier 2 Huddles.

Assists clinic leadership in the hiring and onboarding process of the clinic staff.

Supports clinic leadership in tracking provider license, DEA and RQI expiration dates.

Supports logistics and set up of staff meetings to include creating the agenda, room set up, taking meeting minutes, etc.

Coordinates and schedules meetings for site leadership.

Supports other ambulatory clinics as needed.

Coordinates student shadowing through the Area Health Education Center (AHEC).

Orders supplies; tracks, updates and investigates current orders and tasks; managing orders and work queues through the system to provide up to date and accurate information.

Submits and tracks service tickets; manages tickets and follow up to include coordinating with other departments. Serves as point of contact for vendors or other departments responding to open tickets.

Facilitates the exchange of clinical documentation and patient records with HIM department.

Supports the vision, mission and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality.

Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a timely, efficient and accurate way.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High School Diploma or GED.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

Preferred: N/A

EXPERIENCE:

Required: Minimum of two (2) years working in healthcare clinic performing duties and responsibilities related to scheduling, patient registration, prior authorization or a related area of expertise.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Must have excellent communication skills and ability to interact with a diverse population and professionally represent the

St. Charles Health System.

Strong teamwork and collaborative skills.

Must be able to multitask and prioritize work flows in a fast-paced environment.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with

challenging personal interactions.

Ability to work independently.

Proficient in Microsoft applications (Word, Excel, PowerPoint).

Attention to detail is essential.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

No

Job Family:

COORDINATOR CLERICAL

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

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