SummaryServe as the Customer Experience Manager (CMS) - coordinating customer service and Employee Engagement programs for the medical center. Lead planning - directing - and evaluating initiatives to enhance patient and employee satisfaction. Resolve complex service issues - participate in executive level decisions - and build effective partnerships with internal and external stakeholders to drive continuous improvements.QualificationsApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.Basic Requirements:United States Citizenship: Non-citizens may only be appointed when it is not possible to recru