Registered Nurse (Experienced) - Duke University Hospital - Peds Medicine & Rehab Nurse Navigator
Duke University Health System
Location: Durham, North Carolina
Internal Number: 193453
Duke University Hospital
Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Registered Nurse (Experienced RN)
Peds Medicine & Rehab (PMR) Nurse Navigator
Located in Children's Health Center
Duke University Health System seeks to hire an experienced Registered Nurse who will embrace our mission of Advancing Health Together.
The Children's Health Centerand Lenox Baker Children's Hospitalat Duke University Hospitalis comprised of pediatric outpatient clinics. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time.
Department Profile: The Pediatric Medicine and Rehabilitation (PMR) Service atDuke Children's is active in delivering exemplary care for each patient to ensure an excellent patient experience.
This position will provide triage support for this patient population. This position will work closely with the PMR faculty. We are looking for someone with the ability to establish a strong rapport with patients and families by phone, coordinate services, and provide education and nursing support to patients and families in and out of the clinic setting. Work environment is a combination of independent work alongside team collaboration and is a supportive, dynamic and challenging environment.
The ideal candidate for this position will possess the following:
A solid background in Pediatric Nursing
Experience with telephone triage or managed care coordination
Flexible attitude with the ability to function both independently and as a team member, assisting patients/ families through home care coordination and in the clinic setting
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
Work Performed (but not limited to)
Triage calls resolving problems within scope; gather relevant information and coordinate follow-up with providers to develop plan and convey plan back to patients. Document communication in Maestro care and help manage MyChart messages as appropriate.
Assisting with medication refills, referral management, completion of needed forms (DME, school, DMV), etc.
Assist in coordinating diagnostic testing and outpatient appointments here at Duke or at outside facilities
Patient and family education on plan of care for procedures, therapies, and equipment
Assist social work on transitional care for patients moving to adult based care
Full Time: Hours may vary, but will typically fall within a standard Monday-Friday, 8am-5pm schedule.
What you will do:
As a Nurse Navigator in Duke University Health System, you will plan and provide professional nursing care for patients in accordance with the medical and nursing plans of care and established policies and procedures. Provide nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing.
Will attend clinic as needed to provide clinic coordination and patient education
Patient care coordination will be done in an office setting on non-clinic days
Triage calls resolving problems within scope; gather relevant information and coordinate follow-up with providers to develop plan and convey plan back to patients. Document communication in Maestro care and manage in-basket messages regarding care.
Patient care coordination involves infusion management, assisting with refills, entering labs/studies needed during appointments, triage patient phone calls, coordinating various appointments/studies, obtaining prior authorizations for medications, assisting with various medical/school forms, etc.
Coordinate new patient appointments assuring all necessary medical records have been obtained from outside facilities
Coordinate diagnostic testing and outpatient appointments here at Duke, or at an outside facilities
What you can expect:
Multitask in myriad ways – document assessments, plan of care, interventions, evaluation and re-evaluation of patient status, access nursing needs of acute and chronically ill patients, independently seek out resources and work collaboratively. Educate patients and families in accordance with the nursing plan of care. Relationship management with patients, families, visitors, healthcare team, physicians, administrators, leadership and others.
What we will provide:
Opportunities for a Lifetime. Duke University Health System is committed to providing robust learning and development from Office of Continuing Education.
Clinical Ladder Advancement
Employee Referral Program
Nursing Specialty Certification Bonus
Comprehensive Benefits: Medical, Dental, Vision, Employee Pension plan and much more.
What you will need:
Graduation from an accredited Bachelor's Degree in Nursing (or higher) OR Associate's Degree in Nursing OR Nursing Diploma program.
***All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within five years of their start date.
Licensure and Certification Required:
Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina required.
BLS Certification required
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.