IDS Call Center Ancillary Lead, PIH Health Whittier Hospital; Full time, Variable shift
Location: Whittier, California
Internal Number: 16046
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services.
The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
This position assists IDS Call Center Management in the supervision and operation of the department. The Lead is responsible for ensuring the effective workflow of his/her assigned area and prioritizing job duties. He/She performs all tasks in an efficient, accurate, and hospitable manner to ensure that patient, physician and organizational needs are met. Works closely with Management to troubleshoot and resolve issues. The Lead supports the supervisor with monitoring of daily operations and supports staff. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.
Strong demonstrated leadership and organizational skills
Critical thinking and problem solving skills to identify and resolve problems in a timely manner
Demonstrated ability to communicate effectively and tactfully
Knowledge of customer service principles and practices
Attention to detail, actively listens and always follows appropriate channels of communication
Uses time efficiently, able to deal with frequent change or unexpected events
Must be able to handle multiple tasks with interruption
Good memory, pleasant voice
Knowledge and ability to perform tasks with Microsoft Office software
knowledge of ICD-10 CM and CPT coding systems
Spanish bilingual preferred
Successful completion of high school education or GED
Minimum 1 years scheduling experience in a hospital or medical office setting.
Knowledge of insurance and authorization process, HMO procedures and medical terminology; ability to maintain composure and balance multiple priorities in a fast-paced environment.
Telephone experience with excellent phone etiquette.
Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V