ChristianaCare is seeking a Social Work/Case Management Assistant to support ChristianaCare case managers and social workers in assisting patients and their families to recognize and utilize internal and external resources to resolve social, emotional, and environmental needs by verifying benefits, obtaining insurance authorizations, calling in referrals and orders to vendors and accurately entering data into clinical information systems. The successful candidate will work Monday through Friday 9am to 5:30pm. Weekends and holidays are required.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assists with copying, faxing, form completion, and letters.
Assists with completion of applications for community services and financial eligibility such as DAST, Long Term Care Medicaid, etc. Includes assisting to obtain verification(s) needed to complete the eligibility process.
Assists in contacting community agencies as to availability of services and eligibility requirements, i.e. maintaining nursing home portal.
Assists with routine transportation arrangements and obtaining clothing from departmental/community clothes closets for patient discharge.
Establishes collaborative relationships with care managers/ social workers/vendors/on-site liaisons and other health care staff to effectively and efficiently complete necessary services.
Enters accurate data, authorization/referral entries into computer systems as directed by team in an accurate and timely manner.
Call insurance companies for authorization, benefit verification and coverage information, as necessary.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School diploma or equivalent required.
Bachelor degree in social work or related field/behavioral sciences preferred.
Three years of experience in a support role in care management will be considered equivalent to an associate degree in social work or related field/behavioral sciences preferred.
Home health care and/ or managed care experience preferred.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.