The Detroit Medical Center (DMC) is a nationally recognized health care system that serves patients and families throughout Michigan and beyond. A premier healthcare resource, our mission is to help people live happier, healthier lives. The hospitals of the Detroit Medical Center are the Children's Hospital of Michigan, Detroit Receiving Hospital, Harper University Hospital, Hutzel Women's Hospital, the DMC Heart Hospital, Huron Valley-Sinai Hospital, the Rehabiltiation Institute of Michigan and Sinai-Grace Hospital.
DMC's 150-year legacy of medical excellence and service provides patients and families world-class care in cardiovascular health, women's services, neurosciences, stroke treatment, orthopaedics, peditatrics, rehabilitation, organ transplant and other general and specialty services.
DMC is a key partner in Detroit's resurgence, which continues to draw national and international attention. A dedicated corporate citizen with strong community ties, DMC is one of the largest and most diverse emloyers in Southeast Michigan.
Summary / Description
The individual in this position works under the direction of RN Case Manager and/or Social Worker. The individualâ��s responsibilities include but are not limited to the following actions:
Follow-up on patient accounts when authorization for stay is required. Fax numbers to send clinical reviews.
Follow-up on each account during the stay and on discharge for authorization - document in the electronic system.
Escalate any potential disputes or denial of accounts to Director of Case Management or designee.
Trends disputed claims by at least payor and physician.
Assist in obtaining authorization for patient discharged to skilled facilities or other post-acute care that require authorization.
Trend by payor and service any authorization not obtained by end of day.
Trend and track on denial prevention.
Other duties as assigned.
POSITION SPECIFIC RESPONSIBILITIES:
Validates patientâ��s demographic and payer information with patient/family and notifies Patient Access immediately if any corrections are needed
Validates that all commercial/managed care discharges have an authorization for status and level of care provided and notifies Director of Case Management (DCM) or designee of variances
Cases that require authorization are obtained daily by fax or phone and documentation is completed daily
Escalate discharged cases at end of day that have no authorization or notification of dispute is provided by payor
Concurrently make sure all clinical needed by payors and updates are provided by alerting Case Manager assigned to case and escalating to DCM if not completed timely
Trend dispute/denial potential to DCM or designee by failure points in revenue cycle
Prepare denial information for UR Committee, Denial and Revenue Cycle Meetings
Collaborate with Patient Access, Case Management, Managed Care and Business office to improve concurrent review process to avoid denial or process delays in billing accounts
(85% daily, essential)
Follow up on Authorization for post-acute services
Makes referrals for post-acute services under the direction of the RN Case Manager or Social Work (SW) staff utilizing the Tenet Case Management documentation system
Follow-up if referral requires an authorization by payor to discharge the patient
Completes tasks as assigned by RN or LVN Case Manager and/or SW staff
Makes copies, send faxes and complete phone calls to arrange post-acute services and to ensure that appropriate hospital information is communicated to post-acute providers
Documents all referrals and tasks in the Tenet Case Management documentation system per Tenet policy
Provides Important Message follow up letter to Medicare beneficiaries per Tenet policy and under the direction of the RN Case Manager or SW
Adheres to federal, state, and local regulations and accreditation requirements impacting case management scope of services
Adheres to department structure and staffing, policies and procedures to comply with the CMS Conditions of Participation and Tenet policies
(5% daily, essential)
High School diploma or equivalent required. Associate or Bachelorâ��s degree preferred.
Two (2) years of experience in clerical or healthcare field required. Acute hospital experience preferred.
Paramedic, EMT or Nursing Assistant certification preferred
Excellent organizational skills
Excellent verbal and written communication skills
Demonstrated problem solving skills, and computer literacy.
Data analytic skills preferred
Primary Location: Detroit, Michigan
Facility: Detroit Medical Center Shared Services
Job Type: Full-time
Shift Type: Days
Shift Begin: 8:00 AMShift End: 5:15 PM
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.