JOB SUMMARY The Discharge Assistant leads patient post-acute appointment needs on assigned unit, communicates directly with attending providers about post-acute appointment and order needs in unit rounds, and independently schedules follow-up physician, lab, procedural, and financial business office appointments, correctly linking orders to appointment and payor mix. The Discharge Assistant also assists the RN Care Manager and Social Work staff with safe and effective transfer in the movement of patients across the care continuum. In addition, the Discharge Assistant has the following responsibilities:
ESSENTIAL DUTIES Schedules, reschedules and cancels physician appointments for post-discharge follow up. Compiles patient information such as diagnosis, reason for appointment procedure, medications, allergies and other applicable information prior to scheduled appointment or procedures. Schedules appointments at patient hospital bedside, if possible and confirms with patient and family all scheduled appointment dates and times. Also ensures appointments or procedures are placed onto the discharge orders and instructions Ensures all appointments are linked to correct case, guarantor, and insurance plan Manages the unit scheduling orders work queue, ensuring that all orders are linked to appointments or procedures for follow up care after hospitalization Copies, prints and transfers medical information to post-acute services, providers and payors after release of information obtained from patient or legal representative of patient Creates memos and letters for patients as requested by physician or other hospital care providers Arranges ambulance and wheelchair transportation for patient discharges and hospital transfers as needed Reviews and completes Medicare Important Message Notice of Hospital Discharge with all inpatient and behavioral health hospital admissions for Medicare beneficiaries in hospital greater than 48 hours Verifies and updates patient demographics, insurance status, and other relevant patient information
The ideal candidate will have strong working knowledge of patient appointment and procedure scheduling rules, insurance, Medicare and Medicaid, Health Insurance Portability and Accountability Act (HIPAA) and medical terminology as well as a passion for interacting with individuals of diverse backgrounds. THis person will also be a people person, have a strong work ethic, self-starter, strong communication skills, critical thinking skills; basic knowledge of insurance, health literacy, ability to prioritize, and multi-task
JOB DETAILS Primary role will be to schedule recommended follow up appointments for ED patients while the patients are still in the ED. Goal is to improve patient experience and connect patients to in network providers and specialty care. Person will report to the department director but also be closely working with the physician liaison to develop relationship with provider offices. Expectation is that person would work on site in the Emergency Department – seeing patients prior to discharge. We are really wanting someone that can support transitions of care with compassion and effectiveness with a little bit of “sales” ability to appropriately support our in network providers.
JOB CHALLENGES Navigating scheduling, insurance plans/benefits, and patient preferences. Following up with patients who discharge when staff is not working.
DESIRED SKILLS People Person, Critical Thinking skills, Communication Skills, Health literacy, knowledge of insurance/health plans; past experience in a medical environment is highly desired.
Location/Facility – Baylor Regional Medical Center at Plano Specialty/Department/Practice – Emergency Department Shift/Schedule – Full Time, Days, 9:00am - 5:30pm Benefits – Our competitive benefits package includes*:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
*Note: Benefits may vary based upon position type and/or level.
EDUCATION - Assoc or Equiv Experience EXPERIENCE - A minimum of 1 year experience required
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!