Duke Homecare & Hospice offers hospice, home health and infusion services. Hospice care is offered to terminally ill patients in their home, skilled-nursing facilities, assisted-living facilities, and at our two inpatient facilities located in Hillsborough and Durham, North Carolina.
General Description In compliance with Duke HomeCare & Hospice's philosophy, goals, and policies, develops and coordinates volunteer programs, specifically for patient/family service volunteers for the clinical division, and more generally those volunteers who will assist in non clinical areas. Plans, coordinates, implements and monitors a variety of staff and volunteer orientation and in service education activities designed to meet identified needs and to ensure compliance with regulations, policies and objectives.
Coordinate the development of recommended goals and objectives for a variety of volunteer programs; develop, recommend and implement policies and procedures for volunteer programs in conjunction with program committees.
Assist in recruitment of volunteers; maintain centralized information on individual programs and provide information as requested; develop and maintain database of all volunteer programs to include, but not limited to, hours worked, types of services provided and status of individual programs.
Develop and implement standard orientation, training, placement, continuing education, evaluation and recognition programs for volunteers in conjunction with program committees to include volunteer handbooks, video presentations and related training materials.
Stay abreast of legal and regulatory requirements related to volunteer services; evaluate activities of individual programs and ensure potential liabilities resulting from volunteer activities are minimized.
Provide supplemental administrative assistance to volunteer programs as requested to include, but not limited to, assistance in obtaining funds, identifying resources, start-up of new programs and promoting cohesiveness and effective communications between separate volunteer groups.
Assists with development activities.
Prepares reports and analyses reflecting progress, adverse trends and appropriate recommendations or conclusions.
Processes and maintains personnel files on all agency volunteers in compliance with regulations.
Coordinates and supervises volunteer in service programs by consulting with volunteers to identify and evaluate specific needs. Designs and conducts volunteer surveys regarding training needs; designs and presents educational modules where appropriate; provides resources and advice in developing training modules; evaluates effectiveness of in service and training programs.
Is a member of the IDT and when possible attends all IDT meetings. Interacts with clinical staff on behalf of the volunteers and assumes responsibility for confronting difficulties with individuals and/or expectations to ensure that volunteers are suitable for an assignment in the patient setting.
Supervises and oversees the documentation of the volunteer activities with patients and compiles reports from established records as needed to meet quality assurance standards and/or statistical reports for the agency-at-large.
Keeps abreast of new issues involving the use of volunteers, i.e., in terms of risk management, special populations, and other issues as they pertain to health care.
Maintains confidentiality of employee and patient information.
Exhibits an attitude which promotes harmony and goodwill in the workplace.
Displays a clean, neat, professional appearance.
Participates in Performance Improvement Program.
Promotes quality, comprehensive services through a team approach.
Performs other duties as assigned.
Work requires a bachelor's degree in Psychology, Sociology, Education or a related field.
Work requires one year experience in either counseling, teaching or OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE volunteer services or a related field. A master's degree in Psychology, Social Work, Counseling or a related field may substitute for the required experience.
DHCH PREFERRED EDUCATIONAL QUALIFICATIONS Master Degree from and accredited college or university in an area of Health or Behavioral Science preferred. Bachelor's in an area of Health or Behavioral Science. CAVNC (Certified Administrator of Volunteers in NC) certification strongly preferred.
DHCH PREFERRED EXPERIENCE QUALIFICATIONS
A minimum of two years' experience in patient service/health care or a related human services field (e.g. teaching, training, employee relations, public relations, counseling, or volunteers services) required. A minimum of two years' experience in supervision required. Computer skills required with Word and Excel preferred. Working knowledge of Hospice Medicare Conditions of Participation related to volunteers. Excellent verbal and written communication skills. Ability to operate a computer and other office equipment. Ability to organize and set priorities. Ability to delegate.
Degrees, Licensures, Certifications
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