The VP, Home Services is a key leader and contributor with responsibility to design, develop, manage, and continuously advance programmatic improvement and growth for the home services division of Satellite Healthcare (SHC).
Vice President – Home Service
About Satellite Healthcare
Satellite Healthcare is more than simply a dialysis company. Since our founding in 1974, we have become the industry’s leader in personalized quality care: 70% of our centers earn 4- and 5-star ratings from Medicaid and Medicare.gov, far ahead of all other providers. Our success in caring for patients can be attributed to our mission, our not-for-profit structure, and our people. Together, they create a powerfully patient-centered organization.
Our mission is clear: to make life better for people living with kidney disease. Because we are a non-profit, we can pursue that mission with all our resources, united by our passion for patient care. As part of our commitment to continuous improvement, Satellite Research explores new ways to elevate the effectiveness and delivery of dialysis therapy. And Satellite Wellbound is leading the industry in home dialysis because better outcomes and quality of life are our highest priority. We are also substantial contributors to community and philanthropic kidney initiatives.
The VP, Home Services is a key leader and contributor with responsibility to design, develop, manage, and continuously advance programmatic improvement and growth for the home services division of Satellite Healthcare (SHC). This position has leadership accountability for general business management oversight for home business initiatives and aspects of expanding the division.
The primary responsibility will involve project and team performance, monitoring best practices and achievement of annual enterprise and individual objectives and measurement of performance goals. There will also be involvement in the integration of acquired facilities, companies or programs, including introduction and implementation of additions to the home services line of business, as needed.
The VP, Home Services will strengthen the home dialysis division and all home care services to be added to the portfolio. This role is pivotal in bridging improvements between the business and clinical programs and leaders.
Develop, maintain and encourage continuous improvement and growth of the home dialysis center network known as WellBound as part of the Satellite Healthcare organization
Responsible for multi-faceted improvement analysis, strategic projects, and division growth management; leads a successful business line working with groups of center managers and senior leaders responsible for patient services including training and educational functions
Optimize the current business aspects of the Home division, partnering closely with the organization’s operations leaders and regional teams; build trusting, collaborative working relationships within the framework of matrix project teams
New systems and process development includes transitions timelines and milestones to drive advancement to annual goals and specific key performance metrics
Integral partner for the regional operations teams, serving as a member of the Company’s senior leadership team and fostering development of the Home Dialysis clinical and business management team
Lead the Home division staff to support an enterprise growth initiative
Pioneer future programs and services to expand beyond kidney care; revise and grow the delivery model and the overall business/clinical service line
Will adhere to and collaborate around individual and department growth metrics and census goals
Working across the organization, design and enhance improvements in a dyad model with clinical and physician leaders
Will be a stakeholder in program design for training and education resources for home dialysis
Use data and analytics to research opportunities to grow our commercial patient population by market
Recommend and update long-range plans which support the System's philosophy and operating objectives
Responsible for the efficiency and effectiveness of systems that support the delivery of patient care
Participates with leaders from the governing body, management, physician staff, and clinical areas in decision-making structures and processes
Represents the system on external professional/civic service organizations; meets with members of the community to promote good community relations
Initiates and/or maintains organization wide policies and procedures to facilitate the kind and type of organization needed to accomplish the SHC objectives and programs, and which guide and support the provision of home centered patient services
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s I-CARE Standards. Employees must abide by all Satellite’s standards of patient care, patient’s rights and ethical treatment, and adhere to safety and quality programs.
Education & Experience:
BS degree required; Master’s Degree preferred
10 years of experience in relevant health care roles and organizations
Executive-level leadership preferred
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying
Knowledge, Skills & Abilities:
Requires moderate travel
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising as well as prepare clear, comprehensive written and oral reports and materials
Ability to establish the strategic direction and business plans for a functional group
Ability to manage, coach and develop employees
Ability to provide leadership and influence others
Knowledge of health care environment
Excellent skills at developing value propositions and presenting them
Business development orientation
Making life better for those with kidney disease is a mission you can embrace fully and passionately. You want to learn about your patients beyond just their time in treatment. You know the value of compassion, commitment and especially collaboration. You believe in continuous improvement as a way of looking at everything. You pursue goals with determination and build long and productive professional relationships.
What You Will Gain
Relationships: You will work directly with a multi-disciplinary team who are just as passionate as you about making a difference in others’ lives. You will also work alongside leaders who believe leading means serving; they support you in providing care that is unsurpassed in our industry.
Impact: The care you provide will enable our patients to live a better life that meets their needs holistically.
Growth: A Satellite career offers a lot of challenges, but also the support and leadership to learn and grow from each one. Here, the paths you find for fulfilling your aspirations don’t need to be linear if that’s your choice. With everything Satellite is doing to be a force for progress in the industry, you have many options before you.
Satellite Healthcare, Inc. is an equal opportunity employer. Satellite Healthcare, Inc. does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients. Four decades later, Satellite Healthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation. Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest. Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients. Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression o...f early stage CKD. At each of our centers, we put our patients first by providing: Compassionate care with a personalized touch Wellness education to empower longer, healthier lives - Best clinical practices resulting in outcomes that consistently exceed industry performance standards - Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environments. In addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research. For more information, contact Info@SatelliteHealth.com.